We want customers to receive the product they ordered in good condition. This Returns Policy explains when an order may be returned, replaced, exchanged, or refunded.
Return Window
Unless a product page or written quotation states otherwise, you may request a return within 30 calendar days after the carrier marks the order as delivered. Contact us before sending any item back. An unauthorized return may be refused or delayed.
Return Eligibility
For a change-of-mind return, the product must be:
- unused, unassembled where applicable, and in resalable condition;
- complete with all parts, accessories, manuals, and protective materials;
- returned in the original packaging or equally protective packaging;
- accompanied by the order number and approved return authorization.
We may reduce a refund where permitted by law if the product is returned incomplete, used beyond reasonable inspection, or damaged because of inadequate return packaging.
Items That Cannot Be Returned
The following items are generally not eligible for a change-of-mind return:
- custom, personalized, made-to-order, or specially configured products;
- products altered, cut, repaired, stained, exposed to moisture, or damaged after delivery;
- clearance or final-sale products identified as non-returnable before purchase;
- gift cards, digital items, or services already performed;
- items returned after the applicable return period.
These exclusions do not limit remedies available for defective, damaged, or incorrectly supplied products under applicable law.
How to Request a Return
- Use the Contact Us control on the website.
- Provide the order number, product name or SKU, quantity, and reason for the request.
- For damage, defects, missing parts, or incorrect items, include clear photographs of the product, packaging, shipping label, and affected area.
- Wait for return instructions and a return authorization before shipping the item.
The authorized return address may differ from our registered company address. Do not send a return to the company address unless our support team specifically instructs you to do so.
Damaged, Defective, Missing, or Incorrect Items
Inspect the order promptly after delivery. Report visible shipping damage, missing parts, defects, or incorrect items within 7 calendar days after delivery whenever reasonably possible. Keeping the original product and packaging helps us investigate the issue with the carrier or fulfillment partner.
After review, the available solution may include replacement parts, repair guidance, replacement, exchange, partial refund, or full refund, depending on the circumstances and applicable law. GMCY will cover reasonable approved return or replacement shipping costs when the item was damaged in transit, defective, or supplied incorrectly.
Change-of-Mind Return Shipping
For an approved change-of-mind return, the customer is responsible for return shipping and for ensuring that the item reaches the authorized return location safely. Original shipping charges, expedited shipping, customs charges, and other non-product charges are non-refundable unless required by law or caused by our error.
Use a trackable service and retain the shipping receipt. We are not responsible for a customer-arranged return that is lost or damaged before it reaches the authorized return location.
Large or Oversized Products
Room dividers, display stands, benches, and other large products may require special return handling. Do not arrange freight or oversized return shipping until we confirm the return location, packaging requirements, and approved carrier method.
Refunds
After an approved return is received, we inspect the item and notify you of the outcome. Approved refunds are normally initiated within 5 business days after inspection. The refund is issued to the original payment method unless another method is required by law.
PayPal and card providers may need additional processing time before the refund appears in your account. Financial-institution processing commonly takes several business days and is outside GMCY’s control.
Exchanges
Exchanges depend on product availability. We may process an approved exchange as a return and a new order. Any price difference, shipping difference, or custom requirement will be confirmed before the replacement order is processed.
Order Cancellations
Contact us immediately if you need to cancel an order. We will try to stop processing, but cancellation cannot be guaranteed after production, customization, packing, or shipment has begun. Custom and made-to-order products may become non-cancellable once production starts.
Refused and Undeliverable Shipments
A refused, unclaimed, or undeliverable shipment may be returned by the carrier. Any refund will be determined after the shipment is received and inspected. Carrier return fees, address-correction fees, storage charges, duties, and reshipping costs may be deducted where the delivery problem was not caused by GMCY and where permitted by law.
Consumer Rights
This Policy does not exclude or limit any non-waivable rights or remedies provided by applicable consumer-protection law. If local law provides greater protection, that law applies.
Contact Us
For a return, exchange, replacement, or refund request, use the Contact Us control on the website and include your order number.
Shenyang Jianyi Trading Co., Ltd.
Room W777, 38F, Building 1-38FD, Longzhimeng Building, No. 18 Pangjiang Street, Dadong District, Shenyang, Liaoning, China
