This Shipping Policy explains how GMCY processes and delivers orders placed through www.papokk.com.
Shipping Destinations
Online checkout currently supports delivery addresses within the United States. If a destination is not accepted at checkout, contact us before placing an order to ask whether a custom shipping arrangement is available.
Shipping Charges
Standard shipping is currently free for eligible United States orders placed through the website. Any applicable shipping charge, surcharge, tax, or other required amount will be displayed before you submit payment. The amount shown at checkout controls for that order.
Custom projects, unusually large quantities, remote destinations, or special delivery requirements may require a separate shipping quotation. We will obtain your approval before adding a charge that was not shown during checkout.
Order Processing
Processing time begins after payment authorization and any required order information has been received. Products may require preparation, production, quality inspection, or protective packaging before dispatch. Estimated processing information may be shown on the product page, during checkout, or in your order communications.
Business days exclude weekends and public holidays. Orders placed after normal processing hours begin processing on the next business day.
Delivery Estimates
Delivery dates are estimates rather than guarantees. Transit time depends on the product, package size, origin, destination, carrier capacity, weather, customs processing where applicable, and other circumstances outside our control.
We will provide available tracking information after the shipment is handed to the carrier. Tracking events may take time to appear after a label is created.
Carriers and Shipping Method
GMCY selects an appropriate carrier and service based on the destination, product dimensions, package weight, and delivery requirements. Orders may be delivered by postal, parcel, express, consolidated, or freight services. The carrier shown in tracking information is the carrier assigned to that shipment.
Split Shipments
Items in one order may ship separately when they are produced or stored in different locations, require different packaging, or become ready at different times. Separate tracking numbers may be issued. You will not be charged an additional shipping fee unless it was disclosed and approved before shipment.
Address Accuracy
Please provide a complete and accurate delivery address, recipient name, and contact information. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order enters fulfillment or a shipping label is created.
Additional costs caused by an incorrect or incomplete address, refused delivery, failed delivery attempts, or an unclaimed shipment may be charged where permitted by law.
Order Changes and Cancellations
Requests to change or cancel an order must be made as soon as possible. A change or cancellation may not be available after production, packing, or shipment has begun. Approved refunds are handled according to the applicable payment method and our return and refund terms.
Tracking and Delivery
When tracking is available, we send it through the order contact information and may also display it in your customer account. The carrier’s tracking page is the primary source for in-transit scans and delivery status.
If tracking shows “delivered” but the package cannot be found, check the delivery area, household members, building management, and any carrier notice, then contact the carrier and GMCY promptly.
Delays
Carrier delays, severe weather, transportation disruptions, security inspections, customs procedures, peak-season volume, and events beyond reasonable control may extend delivery time. We will share material updates available to us, but we are not responsible for delays caused solely by the carrier or other circumstances outside our control, subject to applicable consumer law.
Damaged, Missing, or Incorrect Items
Inspect the package and product promptly after delivery. If an item arrives damaged, is missing, or differs from the order, contact us as soon as possible with the order number, a description of the issue, photographs of the product and packaging, and any visible carrier label. Keep the packaging until the claim is resolved.
Available remedies may include replacement parts, replacement, refund, or another appropriate solution, depending on the circumstances and applicable law.
International Origin and Customs
Some products may be produced or fulfilled from locations outside the delivery country. Customs or import processing may therefore affect transit time. Any customer-paid duty, tax, or brokerage charge will be disclosed at checkout or communicated for approval when a custom quotation is required.
Contact Us
For shipping questions, use the Contact Us control on the website and include your order number when available.
Shenyang Jianyi Trading Co., Ltd.
Room W777, 38F, Building 1-38FD, Longzhimeng Building, No. 18 Pangjiang Street, Dadong District, Shenyang, Liaoning, China
